Q: Can I cancel my order?

A: If you have placed an order mistakenly or made up your mind after the order was already bought, you are eligible to cancel your order within 60 minutes after making the purchase.

If you wish to cancel your order, please contact us at this email address: sales10@btxsports.com as soon as possible.

Keep in mind that if you have overstepped the 60 minute cancellation period you are no longer entitled to have your order cancelled.

Q: How can I order from you?

A: You need to go to www.btxsports.com and follow the steps below:

1. Select the product.
2. Select the size, color and quantity.
3. Click the “Add to cart” button.
4. Go to the cart.
5. You can Continue Shopping or Proceed to Check out.
6. If you Proceed to Check out, you fill the information and select your method of payment.

Q: When will my order arrive?

A: You are going to receive your order between 3 – 5 business days within United States and for other countries it may vary from 5 – 7 business days.

Q: Where are you from?

A: We are an US based online exclusive shop. We do worldwide deliveries. We ship directly from our suppliers from various locations including Central America.

Q: Is there a local shop where I can check your merchandise in person?

A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.

Q: Can I pay cash/what is the method of payment?

A: We have the following payment methods:

1. PayPal.
2. Credit cards.
3. Money Transfer.

Q: How can I track my order?

A: Once you place your order, you are going to receive emails indicating the status of your order with all the information that you need to track your package.
You will receive on the email your tracking number to locate your package:

If the Tracking number is a 10 digit length numeric number please check it on

https://www.logistics.dhl/ar-en/home.html

If the Tracking number is a 20-22 digit length numeric number please check it on

https://tools.usps.com/go/TrackConfirmAction_input

Q: How can I make a return?

A: See the corresponding answer in the Returns section.

Q: I mistyped my shipping address, what can I do?

A: Please note that we cannot make edits to the shipping address after the shipping had begun. Please alert us about any modification requests maximally 60 minutes after you have placed your order.

Q: Can I use a PO Box or APO/FPO military address?

A: For now our shipping partners are unable to ship orders to PO Boxes or APO/FPO military addresses. So you will need to provide a street address.

Q: Is it possible to pay in other currency than US dollars?

A: Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate.

Q: Why does the shipping begin several days after I have placed my order?

A: After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3~7 days; however, it can also be affected by the item’s stock status.

Q: Which shipping companies do you work with?

A: We work with DHL.

Q: I just checked my order’s tracking but it doesn’t show my order. What happened?

A: The reason your tracking number does not show the exact location of the parcel is because the given carrier does not provide real time tracking of the shipment

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